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Orders and Returns


1. WHAT ARE YOUR DELIVERY OPTIONS AND HOW MUCH IS SHIPPING?


a. Local shipping (Hong Kong)


We ship to the address within Hong Kong including most of the commercial areas, industrial areas and residential areas. (Not including PO. Box address and some restricted areas)

- Usually ships within 2-7 working days.

- FREE local delivery on online order over HK$500

- Hong Kong orders will be shipped using S.F. Express delivery service/ in-house logistic team.

- Once your order has left us, you will receive an email confirmation


 

b. International shipping

Please contact us at cs@sognarebeds.com or +852 9785 4499

Delivery time is estimated up to 14 days for international shipping.

*surcharge may be applied to shipments delivered outside Hong Kong, please contact us for more details

 


2. I ENTERED THE WRONG ADDRESS, WHAT SHOULD I DO?

Please email us cs@sognarebeds.com and we will assist or alternatively, you may call us +852 9785 4499 for assistance.

In the event that the wrong address is indicated in the order, and the package is delivered, Sognarebeds will not be liable for any replacement or refund.

 


3. WHAT SHOULD I DO IF MY ORDER HAS NOT ARRIVED?

Please email us cs@sognarebeds.com and we will assist or alternatively, you may call us at +852 9785 4499 for assistance.



4. IS THERE A RETURN POLICY?

We accept returns for damaged products purchased through our website. Should you receive a damaged product, please kindly email our customer service at cs@sognarebeds.com within 3 days of the date of delivery receipt. 


Upon receiving confirmation from our customer service, please proceed to ship the product back to us within 5 days after getting the email confirmation. All shipping fees shall be borne by the customer unless otherwise stated.


For the avoidance of doubt, a defect in the external packaging of the product shall not constitute a damaged product for the purposes of our return policy.